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Shapes Mattress

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Warranty Details

WARRANTY COVERAGE DETAILS

INNERSPRING OR HYBRID MATTRESS
• Wires that are loose, broken or protruding through fabric.
• Sagging or Body impressions that measure 1½” or greater, only if the mattress has been continuously supported
by a matching foundation (or equivalent) and used with an appropriate frame with center support or a minimum of
5 cross slats with center support that extends to the floor. A adjustable base may be used with an adjustable approved mattress.

ALL FOAM MATTRESS
• Sagging or Body impressions that measure ¾” or greater, only if the mattress has been continuously supported by
a matching foundation (or equivalent) and used with an appropriate frame with center support or a minimum of 5
cross slats with center support that extends to the floor. A adjustable base may be used.
• Zippered mattress covers are warrantied for ten years after the purchase date from manufacturing defects and
workmanship, flaws of the zipper or seams, and tearing of the fabric under normal use. Covers with a zipper
located on the bottom of the mattress should never be removed, see tag for spot cleaning suggestions. Covers
with a zipper located on the side of the mattress can be removed for cleaning, see label for cleaning suggestions.

SMOOTH TOP (NON-QUILTED) HYBRID MATTRESS
• Wires that are loose, broken or protruding through fabric.
• Sagging or Body impressions that measure ¾” or greater, only if the mattress has been continuously supported by
a matching foundation (or equivalent) and used with an appropriate frame with center support or a minimum of 5
cross slats with center support that extends to the floor.

The Warranty does NOT cover items not expressly listed in the “Warranty Coverage” section such as but not limited to:
• Transportation and inspection costs
• Bedding used in hotels, motels or institutional facilities
• Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as a promotional item.
• No receipt
• Comfort Preference
• Corner guards
• Bent perimeter border rods due to moving or bending the sleep set for innerspring models
• Replacement of another piece in a sleep set unless it is also defective
• Damage of the mattress or foundation due to misuse or abuse
• Mattress damage due to an inappropriate foundation or when an incorrect bed frame is used
• Sheet fit
• Fabric Stains, soiling, fluid penetration, tears or burns
• Adjustable foundations
• Mattress fabric (except as noted in the Warranty Coverage Detail section for an All Foam mattress)
• Zippered mattress cover damage due to improper care including removal of cover
• Normal change in softness and recovery time associated with memory foam and latex materials over time. This does not affect the pressure relieving qualities of these materials.
• Body impressions in the mattress that measure less than 1½” for an innerspring mattress; less than ¾” for all smooth top (non-quilted) hybrid mattresses and All Foam model mattresses.
•Sagging in the mattress that measure less than 1½” for an innerspring mattress; less than ¾” for all smooth top (non-quilted) hybrid mattresses and All Foam model mattresses.

IMPORTANT INFORMATION
SHAPES reserves the right to refuse service and invalidate the warranty when the sleep set, even if defective, is in an
unsanitary condition (due to blood or bodily fluid stains or soiling, infestation or other abuse), when the sleep set has
evidence of damage from liquid penetration, cleaning or the use of cleaning fluids, or whenever the product failure is
caused by factors other than defective workmanship or materials.
Allowing the sleep set to be in an unsanitary condition may damage the product and invalidate the warranty. For the
health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set,we may refuse
to inspect such products to assess whether covered by the warranty, in which case, Shapes reserves the right to deny
warranty coverage.
The use of cleaning fluids may damage the fabric and materials in your mattress. Allowing water or other liquids to
penetrate your mattress may damage the layers of upholstery, causing materials to compress. Either of these situations
may result in damage that will invalidate your warranty.
Shapes reserves the right to deny warranty coverage if the sleep set exhibits stains or soiling of unknown origin or nature
and it appears to shapes, in good faith, that the sleep set may be in an unsanitary condition or may have been damaged
by liquid penetration or other abuse. 

DOS

• DO rotate your mattress as needed, this will promote
even wear.
• DO use an appropriate frame with center support on
Queen and King size sets to ensure validation of your
warranty.
• DO let your new sleep set “air” upon removal from its
plastic packaging. Discard the plastic wrapping on your
mattress as soon as possible; a child or pet can become
entangled and suffocate.
• DO keep your bedding clean and use a mattress
protector. Stains, soiling, fluid penetration or other signs
of abuse may invalidate the warranty and make your
bedding ineligible for repair or replacement.
• DO replace the foundation when purchasing a new
mattress to provide the proper support for your new
mattress.
• DO carry your mattress upright on its side. It is easier
to handle and less likely to damage the mattress. If you
need to store your mattress for an extended period of
time, store it flat.
• DO promptly dispose of old mattresses to avoid a
fire hazard.

DONT’S

• DON’T remove the law tag at the end of your mattress
as this has the identification needed to establish your
warranty rights.
• DON’T bend excessively or jump on your mattress under
any circumstances. Such treatment may damage the
mattress or boxspring. Normal use on an adjustable base
is permitted with an adjustable approved mattress.
• DON’T use cleaning fluids on your mattress.
The chemicals may damage some of the materials.
• DON’T allow your mattress to get wet. Any liquids,
water or other fluids may damage upholstery causing
materials to compress. Shapes recommends that you
protect your mattress from water and other liquids with a
water proof mattress pad.
• DON’T lift your mattress by the handles (if included).
Handles are designed to position the mattress only

BED FRAME REQUIREMENTS
• On Queen and King-size models, center support that
extends to the floor is required.
• Solid Platform application may be used however it is
required to offer center support that extends to the floor

Warranty Chart

 YEAR 1 -5 = No Fee

YEAR 1             – No Fee
YEAR 2 TO 5 -1/10 of total cost paid per year deductible up to 9 years

YEAR 1 -10 = No Fee

YEAR 1         – No Fee
YEAR 2 TO 10 -1/10 of total cost paid per year deductible up to 9 years

Warranty claim form

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